Account Manager, EMEA

Customer.io is a leading platform helping over 8,000 companies send smarter, more relevant messages using real-time behavioral data. We are looking for an experienced Account Manager to join our EMEA team and take commercial ownership of a portfolio of mid-market and enterprise accounts.

Key responsibilities

• Manage the full commercial strategy for your portfolio, including renewals, expansion, and churn mitigation.
• Drive growth by identifying new use cases and articulating the ROI of our platform to customers.
• Build and maintain multi-threaded relationships with stakeholders ranging from operators to VPs.
• Forecast renewal and expansion pipelines accurately using a clear, data-driven methodology.
• Collaborate closely with Customer Success and internal teams to ensure account health and move deals forward.

Requirements

• 3+ years of experience in Account Management, Sales, or a related SaaS commercial role with direct revenue ownership.
• Proven track record of growing customer spend through value articulation and strategic adoption.
• Strong analytical skills with the ability to pull usage data and track health scores effectively.
• Excellent communication skills, capable of persuading both technical and non-technical stakeholders.
• Residency in the UK or Ireland.

What we offer

• Comprehensive coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks of paid parental leave and unlimited PTO to support your well-being.
• Dedicated stipends for remote work setup and personal wellness.
• A professional development budget to support your continuous growth.