Account Manager, Commercial

PandaDoc is seeking a Commercial Account Manager to drive revenue growth and foster long-term partnerships within our Commercial business customer base. You will play a pivotal role in managing a portfolio of clients, ensuring their success, and identifying strategic expansion opportunities in a fast-paced, collaborative environment.

Key responsibilities

• Drive revenue growth by consistently exceeding Net Dollar Retention targets through strategic account management.
• Partner with Customer Success to ensure exceptional adoption and address client needs proactively.
• Minimize churn by acting as a trusted advisor and conducting regular account health reviews.
• Collaborate with cross-functional teams to ensure seamless customer experiences and address client requirements.
• Maintain accurate revenue forecasts and meticulous CRM data hygiene to support business outcomes.

Requirements

• 4+ years of proven success in a quota-carrying Account Manager or Account Executive role, preferably in SaaS.
• Strong analytical skills with a data-driven approach to prospecting and account management.
• Excellent communication skills with experience conducting effective virtual client meetings.
• Ability to work independently while collaborating across diverse, distributed teams.
• Experience managing the full renewal cycle and a track record of exceeding sales targets.

What we offer

• An honest, open culture that emphasizes feedback and professional development.
• The opportunity to work with a diverse, global team distributed worldwide.
• Six dedicated self-care days per year to support your well-being.
• Participation in monthly sales contests and clear opportunities for career advancement.