Account Manager - Strategic Accounts

Fly.io is building the future of computing for agents, providing fast, isolated, and disposable environments that scale effortlessly. We are looking for a dedicated Account Manager to own our largest and fastest-growing accounts, ensuring their success, growth, and long-term partnership with our platform.

Key responsibilities

• Manage and grow revenue within a portfolio of strategic accounts by proactively identifying opportunities and addressing challenges.
• Maintain detailed plans for each account, tracking their architecture, key decision-makers, and future growth trajectory.
• Monitor usage signals and architecture patterns to initiate timely conversations and prevent unexpected churn.
• Serve as the primary point of contact for technical issues, coordinating with internal teams to ensure swift resolutions.
• Advocate for customer needs by providing actionable feedback to our product and pricing teams.

Requirements

• 3 to 6 years of experience in account management, customer success, or technical support within the infrastructure or developer tools sector.
• Strong technical literacy, with the ability to discuss containers, regions, and infrastructure architecture with engineering teams.
• Proficiency in using AI tools to automate routine tasks, conduct research, and prepare for customer interactions.
• Experience handling commercial discussions, including pricing, contract terms, and negotiations.
• A transparent and honest communication style, focused on providing the best long-term value for the customer.

What we offer

• The opportunity to work at the forefront of cloud infrastructure and agent-based computing.
• A culture that values direct, honest communication and prioritizes customer success over traditional sales tactics.
• A fully remote environment where you can collaborate with a team of experts in a fast-paced, innovative setting.