Account Manager - Junior

SOFTSWISS is looking for a proactive Junior Account Manager to join the Affilka team. You will be responsible for managing the full cycle of customer support, ensuring strong partnerships, high product adoption, and long-term satisfaction for our clients using our affiliate marketing platform.

Key responsibilities

• Building and maintaining strong, long-term relationships with partners and key stakeholders.
• Analyzing business needs and operational requirements to provide effective solutions.
• Assisting with technical issue resolution and providing day-to-day guidance on product usage.
• Delivering comprehensive product training sessions and demonstrations for partner teams.
• Collaborating with the development team to collect feedback and contribute to product backlog prioritization.

Requirements

• At least 1 year of experience as an Account Manager, Support Specialist, or Consultant.
• Proficiency in English (B2) and native or near-native level of Russian.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently, manage stress, and prioritize tasks in a fast-paced environment.
• Experience in the IT field or negotiation skills will be considered a significant advantage.

What we offer

• Private health insurance and a comprehensive mental health program.
• Access to sports benefits and various professional development opportunities.
• Free online English lessons and local language courses.
• Paid time off and support for maternity leave.
• Participation in internal workshops, professional conferences, and corporate events.