Account Manager - AI Acquisition

G2i is seeking a high-stakes Account Manager to join our team. This is a senior-level role focused on managing complex client situations, diagnosing root causes of friction, and driving commercial recovery for our most critical accounts.

Key responsibilities

• Take full ownership of complex, escalated, or high-risk accounts from the first risk signal through to resolution.
• Lead high-stakes conversations at the founder and C-suite level to reset expectations and rebuild trust.
• Build and execute targeted recovery plans that address root causes rather than surface-level complaints.
• Provide expert advisory sessions to founders regarding go-to-market strategy, offer positioning, and execution priorities.
• Contribute to the development of internal escalation frameworks, retention playbooks, and risk-management systems.

Requirements

• 5+ years of experience in client success, account management, or consulting within high-growth or tech-enabled environments.
• Proven track record of managing high-risk accounts with demonstrable recovery and retention outcomes.
• Expert-level negotiation and de-escalation skills, with the ability to maintain composure under pressure.
• Strong diagnostic ability across strategy, execution, and delivery, combined with a structured, independent mindset.
• Experience operating at the founder or C-suite level, with the ability to influence decisions and challenge assumptions.
• AI-native mindset, actively utilizing modern tools to improve output quality, speed, and documentation.

What we offer

• The opportunity to own high-stakes cases and drive significant commercial impact.
• A role that values senior ownership, independent judgment, and a bias toward resolution.
• A fully remote working environment that supports autonomy and professional growth.