1st Line Support with German

DCG is a dynamic recruitment company dedicated to connecting experienced professionals with high-impact projects. We are currently seeking a motivated 1st Line Support specialist with German language skills to join our team and provide exceptional technical assistance to our partners across Europe.

Key responsibilities

• Answering support queries via phone, email, and ticketing tools while maintaining daily contact with international users.
• Resolving various IT issues that arise during daily operations to ensure seamless workflow for our partners.
• Documenting and logging all interactions accurately within the internal ticketing system.
• Delegating complex technical problems that cannot be resolved at the first level to the appropriate specialized teams.
• Maintaining and actively improving overall customer satisfaction levels through professional service.

Requirements

• Good command of German, English, and Polish, with a minimum B2 proficiency level in each.
• At least 12 months of professional experience in a similar technical support role.
• Strong ability to identify and understand customer needs through effective questioning techniques.
• Excellent communication skills combined with a customer-focused mindset and proficiency in MS Office.
• Practical experience in providing first-line technical support and troubleshooting basic IT issues.

What we offer

• Comprehensive private medical care package.
• Co-financing for sports and wellness activities.
• Constant support from a dedicated consultant throughout your career.
• Participation in an attractive employee referral program.