1st Line Support Engineer with German

Cloudatus is a leading cloud service and consulting provider helping enterprises navigate their digital transformation. We are looking for a 1st Line Support Engineer with German to join our international team and provide high-quality technical assistance to our clients.

Key responsibilities

• Act as the first point of contact for hardware and software queries via calls, tickets, and emails.
• Log, classify, and prioritize incidents and service requests according to ITIL standards.
• Provide first-line troubleshooting and escalate complex issues to second-line support.
• Maintain and update internal documentation and knowledge base articles.
• Work in a three-shift system to ensure continuous support coverage.

Requirements

• Proficiency in German (B2 or higher) and English (B2 or higher).
• Basic knowledge of Windows 10, Microsoft 365, and common end-user hardware.
• Understanding of ticket handling, prioritization, and support processes.
• Strong communication skills and a customer-focused, problem-solving mindset.
• Previous experience in IT support or customer service is highly desirable.

What we offer

• Flexible employment options including B2B or employment contracts.
• Access to industry-leading healthcare and medical coverage.
• Professional development opportunities through certifications and language lessons.
• Modern equipment and a fully remote working environment.
• Participation in an employee referral program and team-building events.