1st Line Support Engineer with German

Cloudatus is a specialized cloud service and consulting provider supporting midsize and large enterprises on their digital transformation journeys. We are looking for a 1st Line Support Engineer with German to join our team and serve as the primary point of contact for our international clients in an ITIL-aligned managed services environment.

Key responsibilities

• Act as the first point of contact for hardware and software queries via calls, tickets, and emails.
• Log, classify, and prioritize incidents and service requests according to established procedures.
• Provide first-line troubleshooting and resolve standard technical issues.
• Escalate complex problems to second-line support teams or external vendors.
• Maintain and update internal documentation, tutorials, and the knowledge base.

Requirements

• Good command of German (B2 or higher) and English (B2 or higher).
• Basic knowledge of Microsoft 365, Windows 10, and common end-user hardware.
• Understanding of ticket handling, prioritization, and IT support processes.
• Strong communication skills and a customer-focused, problem-solving mindset.
• Previous experience in IT or customer support is highly desirable.

What we offer

• Flexible working schedule and a fully remote environment.
• B2B or employment contract options.
• Comprehensive medical coverage and modern computer equipment.
• Professional development opportunities, including certifications and language lessons.
• Employee referral program and regular team-building events.