🚀 Operations & AI Manager [100% Remote]

UpCounting is a fully remote finance firm dedicated to helping eCommerce and digital-first businesses scale with confidence. We are seeking an Operations & AI Manager to elevate our internal workflows, optimize our tech stack, and ensure our team operates with maximum efficiency and clarity.

Key responsibilities

• Architect, implement, and continuously improve our AI infrastructure and automation workflows.
• Review existing processes to identify operational gaps and recommend innovative technology solutions.
• Manage client onboarding capacity, timelines, and budgets to ensure seamless service delivery.
• Maintain and update Standard Operating Procedures to ensure consistent and high-quality execution.
• Monitor team capacity and track key performance indicators to drive efficient delivery across the organization.

Requirements

• 5+ years of experience in operations, project coordination, or practice management.
• Strong technical proficiency with a passion for automation, AI tools, and new software.
• Exceptional organizational skills, attention to detail, and a proactive, self-starter mindset.
• Clear communication skills with the ability to collaborate effectively across diverse teams.
• Ability to align fully with EST working hours (9am - 5pm) on an ongoing basis.

What we offer

• A fully remote work environment that values autonomy, trust, and ownership.
• Generous paid time off, including local statutory holidays and year-end company closures.
• Opportunities for professional growth and internal promotion based on performance.
• Investment in continuous learning, including access to training and development resources.